Terms & Conditions


Welcome to Sianlonaquctic.com online aquatic and petstore. Terms and conditions stated below applies to all visitors and users of Sianlonaquctic.com. You’re bound by these terms and conditions as long as you’re on Sianlonaquctic.com.

The content of terms and conditions may be change, move or delete at any time. Please note that Sianlonaquctic.com have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Sianlonaquctic.com will take immediate actions against the offender(s).

Shipping fee for east malaysia (Sabah / Sarawak / Labuan) may apply extra charge due to the product dimension and weight.

Returns & Refunds

Sianlonaquctic.com stands by all our products and services, and that all sales are final. But should your item come damaged or faulty, please take a video clip of the product and sent it to us for verification. Sianlonaquctic.com will only entertain Return & Refund cases in which the product is damaged or faulty upon arrival for a new replacement of the exact item. Please note that this pertains ONLY to non-living purchases.
Send email with:
1. Order Number
2. Video clip of damaged package
3. Await response from us
4. Once verified, pack damaged products with receipt and send it to the address listed below
5. Upon receiving your package, Sianlonaquctic.com will ship out a new replacement of that item.

6, Jalan Jujur, Jalan Peserai, 83000, Batu Pahat, Johor, Malaysia.

Email: sianlon1@gmail.com
Contact: 013-5881568
Please Note:

*Damaged or faulty product and its packaging should be sent back to Sianlonaquatic.com
*Sianlonaquatic.com will only entertain Return & Exchange cases in which the product is damaged or faulty upon arrival.
*Sianlonaquatic.com will only accept Returns of the damaged/faulty product in Exchange for a new replacement of the exact item.
*Sianlonaquatic.com will only entertain Return & Exchange cases within a week of receiving the products.
*Please note that our Returns & Refund policy pertains ONLY to non-living purchases.

DOA Insurance
Please note that all live animal and live plant orders do not come with (Death of Arrival) DOA insurance as we cannot guarantee treatment by the post facilities or postman.

I still have questions, what do I do?
If your question is not listed here, please feel free to contact us:
Email: sianlon1@gmail.com
Whatsapp/Call: +6 013 5881568
Facebook: facebook.com/sianlonaquatic

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